We aspire to being a professional practice that offers state of the art dental care in a positive experience environment. In order to allow for smooth functioning of our practice, we have laid down simple policies that are time tested and tenable.
Patient registration
Our practice uses an electronic registration model for new patients and for updating of existing patient records. If you prefer to use paper, please be aware that these forms are eventually converted to a digital format. Our patient registration forms outline general consent requirements and seek general health information. Of particular importance are the sections on medical history and medications. Any changes in provided details must always be intimated to our Front Office Manager. We depend on you to provide us accurate information and your general health has vast implications for your dental treatment.
Cancellation policy for appointments
We request at least 12 hours notice for cancellation of appointments and we ask that you respect our time as much as we respect yours. A cancelled appointment that we cannot fill is always a waste of professional time and could have been utilised to help another patient who may have been able to come in if provided with adequate notice. We reserve the right to levy a cancellation charge that is based on the duration of our appointment. This will apply to patients who are receiving treatment supported by Work and Income New Zealand and ACC as well. In the case of ACC supported care, such a levy may be charged as a co payment.
Treatment consents
A number of treatment procedures require specific consent and if this is sought, we will help you understand why you need to provide special consent. We will also provide adequate information for you to make an informed decision and take a signed informed consent where necessary.
Privacy Policy
At Fendalton Dental, we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or contact us.
Information We Collect
We may collect personal information such as your name, email address, phone number, and any information you provide when making enquiries or bookings.
How We Use Your Information
Your information is used to:
Respond to your enquiries and schedule appointments
Provide dental services and follow-up care
Send important updates related to our services
Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our website and delivering our services, under strict confidentiality agreements.
Data Security
We take reasonable measures to protect your personal information from loss, misuse, or unauthorized access.
Your Rights
You have the right to access, correct, or request deletion of your personal information. For any questions or requests regarding your data, please contact us
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.
Effective Date: 19th February 2026